Used by Top 100 clubsTickets, Guest List, Tables, Memberships and everything else.

Common questions

• Do you compete with Eventbrite or DICE?
  We're built for the venue, not the marketplace. Eventbrite and DICE keep your money until after the event, charge double-digit effective fees once you stack service plus processing, and own the customer relationship. Openevent charges 1%* on processed payments, pays out to your own Stripe instantly, and the customer data stays yours.
• Can promoters track their own sales?
  Yes, every promoter gets their own tracked link and code, sees their live sales, and you see exact attribution and what each one is owed. No spreadsheets, no disputes over who brought whom, no manual reconciliation on a Monday morning.
• When do we actually see the money? Do you hold our cash until after the night?
  No. Ticket money goes straight into your venue's own Stripe account the moment a ticket sells, we never hold or touch it. You can pay your DJ fee, your sound engineer or your liquor invoice on Friday afternoon from money sold for Saturday's event. Most platforms hold funds for 3–7 days after the event and keep a 20% reserve; we don't.
• What does this actually cost us per ticket?
  1%* of what you process through Openevent. That's it, no per-ticket service fee, no monthly subscription, no setup cost. Stripe's standard card fees are separate and go to Stripe, not us.
• We already use Stripe. Can the bar take Tap to Pay on iPhone instead of buying a load of terminals?
  Yes, every staff iPhone becomes a card reader. No SumUp, no Zettle, no card terminal rental, no cabling behind the bar that fails on the busiest night. Cards, Apple Pay and Google Pay all work, the money lands in the same Stripe account as your ticket sales, and you get one reconciled report at the end of the night.
• Will the door scanner actually keep up on a sold-out Saturday?
  The Crew App runs on any iPhone or Android the door team already has, scans encrypted dynamic QR codes (screenshots don't work, the first scan wins, the second is flagged), works in low signal, and shows live head-count, guest-list comps and promoter check-ins in real time. No special hardware to charge, lose or drop.
• Who owns the customer data, us or you?
  You do. Every buyer, every check-in, every spend at the bar is your data, exportable any time, GDPR-compliant, with consent captured at checkout. We don't email your customers, we don't sell your list, and we don't compete with you for their next ticket.
• Can we run guest lists, comps and table or VIP bookings alongside paid tickets?
  Yes. Guest lists, comps and table or VIP bookings live in the same system as paid tickets, so the door sees who's on the list, who's comped and which table is booked on one screen, no paper list and no 'are they on it?' at the door.
• Can we sell pre-sale and on-the-door tickets, and discount codes, for the same night?
  Yes. Run early-bird, advance and on-the-door tiers for the same event, with capacity caps and time- or promoter-limited discount codes, and door sales by cash or card via Tap to Pay feed the same live count as your online sales.
• What happens with refunds, chargebacks and no-shows? Are we left holding the bag?
  Because payouts go directly to your Stripe, you handle refunds the way you'd handle any other Stripe charge, full control, your policy, in two clicks. For chargebacks, every scan at the door is logged with timestamp and staff member, which is exactly the evidence card networks ask for. We don't take a cut of refunds, and we don't hold a 20% reserve.