Terms of Service

1. About these Terms

1.1 By using Openevent, you accept these Terms.

When you create an account, sign in, or use any part of Openevent, you accept these Terms on behalf of the legal entity that owns or operates the events run through Openevent (the Customer). If you are signing up on behalf of a company, you confirm that you have authority to bind that company.

1.2 Openevent is for businesses, not consumers.

Openevent is a business-to-business platform. It is intended to be used by event organisers — venues, hotels, agencies, nightclubs, conference halls, restaurants, and similar businesses — not by individual consumers. By accepting these Terms, you confirm that you are using Openevent for business purposes.

1.3 Your end users are not parties to these Terms.

The people who book tickets, attend events, receive offers, or otherwise interact with you through Openevent (your End Users) are not parties to these Terms. Your relationship with your End Users is governed by your own terms — not Openevent's. We say more about this in Section 3.

1.4 These Terms work together with other documents.

These Terms incorporate by reference:

• Our Privacy Policy at openevent.io/privacy.
• Our Sub-Processor List at openevent.io/trust(the table titled "Built on trusted infrastructure").
• Any individual agreement we sign with you (for example a partnership agreement or enterprise contract), if applicable.

In case of conflict between the various instruments that govern your use of the Service, the following order of precedence applies: (i) any executed Data Processing Agreement (for personal-data processing only); (ii) any signed individual agreement; (iii) these Terms; (iv) the Privacy Policy; (v) the Sub-Processor List. This ordering does not override more specific precedence rules elsewhere in these Terms (including Section 6.6 and Section 19.3).

2. Definitions

The following terms have the meanings given below wherever they appear capitalised in this document.

• AI Features means parts of the Service that use third-party large language models — provided by the AI Sub-Processors listed in Section 9.1 — to generate text, replies, summaries, classifications, or other content from the data you submit to the Service.
• AI Output means the content produced by AI Features.
• Beta Featuresmeans parts of the Service that are designated by Openevent as beta, preview, experimental, or "coming soon."
• Customer, you, your means the legal entity that uses Openevent under these Terms.
• Customer Data means all data, text, files, images, audio, video, contacts, messages, event records, and other content that you, your authorised team members, or your End Users submit to or generate through the Service. Customer Data does not include AI Output, which is governed by Section 10.
• Default Ticket Terms means the template ticket terms and conditions published by Openevent at openevent.io/default-ticket-terms, which form a fallback contract directly between an End User and the Customer (as Organiser) where the Customer has not published its own End User terms and conditions. Openevent is not a party to the Default Ticket Terms.
• End User means any person or entity that interacts with you through the Service, including your team members, clients, ticket buyers, attendees, members, suppliers, and staff.
• Mandatory Law Carve-Back means: nothing in these Terms excludes or limits any liability, right, or obligation that cannot be excluded or limited under applicable mandatory law, including without limitation liability for gross negligence or intent under Article 100 of the Swiss Code of Obligations.
• Openevent, we, us, our means MORE LIFE Hospitality GmbH or, following a transfer made in accordance with Section 22.11, the Successor Entity.
• Processed Paymentmeans a payment that flows through the Service's ticketing, offers, invoices, point-of-sale, or memberships features.
• Service means the Openevent platform, including its website at openevent.io, its web application at app.openevent.io, its public event and ticket pages, its mobile applications, its APIs, and any related documentation or support.
• Stripe means Stripe Payments Europe Limited or such other Stripe entity as contracts with you directly to process payments.
• Stripe Account means the Stripe account in your own legal name through which you process payments via the Service.
• Sub-Processor means a third party engaged by Openevent that processes Customer Data on our behalf. The current list is at openevent.io/trust.
• Successor Entity means a legal entity (a) controlled by, controlling, or under common control with the entity currently operating Openevent (or with the founders of Openevent), or (b) acquiring substantially all of the assets, business, or contracts of the Service, in each case provided that the entity is established in Switzerland, in the European Economic Area, in the United Kingdom, or in a country recognised by the Swiss Federal Data Protection and Information Commissioner (FDPIC) as providing an adequate level of data protection.

3. The Service

3.1 What Openevent does.

Openevent is software. It helps event businesses run their operations from one place: event details and calendars, public event pages, ticketing, offers and invoices, point-of-sale, memberships, staff planning, a crew app, marketing and CRM, an AI inbox, tasks, notes, documents, and reports. The features we provide are described on openevent.io.

The set of features may change. We may add, modify, or remove features at any time, especially during beta (see Section 4).

3.2 What Openevent is not.

This section is load-bearing. Read it.

• Openevent is not the seller of any ticket, good, or service offered through the Service. You are the seller.
• Openevent is not the merchant of record for any transaction processed through the Service. You are the merchant of record.
• Openevent is not a payment institution, money transmitter, or financial intermediary. We are a technology provider.
• Openevent does not receive, hold, or control your funds, or your End Users' funds, at any point. Payments processed through the Service move directly from the payer to your own Stripe Account.
• Openevent is not a party to any contract between you and an End User — including ticket purchase contracts, event attendance terms, membership terms, refund commitments, or any commercial arrangement you offer. Those contracts are between you and your End User.
• Openevent does not provide legal, financial, tax, accounting, medical, or other professional advice.
• Openevent does not verify the age, identity, or eligibility of any End User. Where your event is age-restricted (for example 16+, 18+, or 21+ admission), age verification at the point of admission is your responsibility.

You are responsible for delivering the goods and services you sell through the Service, for honouring refund and cancellation requests according to your own policy, for paying all applicable taxes, for holding all required licences and permits, and for complying with all laws applicable to your events and your business.

3.3 Your obligations to your End Users.

Because you (and not Openevent) contract with your End Users, you must:

• Maintain and publish your own terms and conditions, refund policy, and privacy notice for your End Users — and make them available to End Users at the time of purchase or registration. At a minimum, your own terms must address: (i) ticket validity and the prohibition of copying, altering, or counterfeiting tickets; (ii) the rules on commercial resale and the conditions, if any, under which resale is permitted; (iii) handling of lost, damaged, or unreadable tickets; (iv) admission, identity verification, and refusal-of-entry rules; (v) cancellation, postponement, and refund handling; (vi) any age, conduct, safety, or health requirements applicable to your events; and (vii) how attendee personal data is used and the End User's rights under applicable data-protection law (consistent with Section 19.7). Where you have not published your own terms and conditions for ticket sales, the Default Ticket Terms published by Openevent at openevent.io/default-ticket-termsapply between you and the End User as a fallback. The Default Ticket Terms are a template provided by Openevent for the End User's protection; Openevent is not a party to that contract. The Default Ticket Terms do not relieve you of your obligation to publish your own privacy notice, refund policy, and any other terms required by applicable law. Your own published terms, where they exist, always override the Default Ticket Terms.
• Be the named seller of record on any receipt, invoice, ticket, or confirmation issued through the Service.
• Handle complaints, support, refunds, chargebacks, and consumer-protection obligations as the seller.
• Where you choose to use AI Features, tell your End Users that AI is used to triage messages and draft replies on your behalf, where required by law (see Section 10).
• In your privacy notice or End User terms, include a clear disclosure that End User personal data is processed by Openevent as your technology provider, and — where you wish to enable communications from Openevent or Openevent-operated services to your End Users (for example, related event recommendations, ticket discovery, or other Openevent platform offers) — obtain End User consent that explicitly contemplates such communications, subject to the Openevent Privacy Policy.

3.4 Branding on customer-facing surfaces.

Customer-facing surfaces generated through the Service — including public event pages, ticket pages, membership pages, offers, and invoices — display a combination of your branding (your event or organisation name, logo, and colours where the Service supports them) and Openevent's branding (including "Powered by Openevent" credits and Openevent-branded elements). Openevent aims, in good faith, to operate as a near-white-label solution where this is practical, but expressly retains the right to display its own branding on any surface of the Service.

Certain structural elements always carry Openevent branding by technical necessity, including (i) the domains used for outgoing transactional emails sent through Openevent infrastructure, (ii) the domains on which ticket and event links are hosted, and (iii) the URL of the customer-portal application.

Additional white-label customisation — such as custom domains, removal of "Powered by Openevent" credits on specific surfaces, or co-branded experiences — may be available under a separate individual agreement or partnership.

4. Beta status

Openevent is currently offered as a beta. By using the Service you acknowledge that:

• The Service is under active development. Functionality, availability, scope, and pricing may change without prior notice.
• Beta Features are provided "as-is" and "as-available," without any warranty, indemnity, or service level commitment.
• Openevent may modify, suspend, or discontinue any Beta Feature at any time and with or without notice.
• Notwithstanding any other provision of these Terms, Openevent's total aggregate liability arising out of or in connection with Beta Features is capped at CHF 1,000, subject to the Mandatory Law Carve-Back.

When Openevent exits beta, this Section will be updated and material changes will be communicated in advance per Section 20.

5. Your account

5.1 Registration.

To use the Service you must create an account using accurate, current, and complete information, and keep it accurate and current. Each legal entity gets one team account with unlimited seats — you can invite as many team members, contractors, and authorised collaborators as your operation requires, with no per-seat fee. We may permit multi-workspace setups (for example, for groups with multiple legal entities or distinct brands) at our discretion.

5.2 Account security.

You are responsible for safeguarding your credentials and for all activity that occurs under your account, including activity by your team members, contractors, and any End Users you provision. Notify us promptly at the contact address in Section 24 if you suspect unauthorised access.

5.3 Team and access management.

You are responsible for managing the access of your team members and any third parties (such as agencies, accountants, or consultants) you authorise to use the Service on your behalf. Their use of the Service is governed by these Terms as if it were yours.

5.4 Minimum age.

You must be at least 18 years old (or the age of majority in your jurisdiction, if higher) to use the Service.

6. Fees and payment

6.1 Free to register, free to use most features.

Creating an account on Openevent is free. Most features are free to use. No credit card is required at sign-up. There is no setup fee, no monthly fee, no per-seat or per-user fee.

Maintenance, security updates, and bug fixes to features available at the time of your sign-up are included in your existing pricing; we do not bill separately for them.

6.2 The 1% commission.

When you process payments through the Service, Openevent charges a commission of 1% of the gross transaction value.

For ticketing, offers, invoices, and memberships, a minimum of CHF 1 per transaction applies (or the equivalent in EUR or USD).

For point-of-sale (POS), the per-transaction minimum does not apply. POS payments tend to involve a high volume of small transactions, where a per-transaction floor would not be reasonable, so POS is charged at a flat 1% with no minimum.

The commission is calculated on the gross transaction amount and is deducted at settlement via Stripe Connect application fee.

6.3 Stripe fees are separate.

Stripe charges its own processing fees on each transaction in accordance with your direct agreement with Stripe. Stripe fees are paid by you to Stripe, not to Openevent. Stripe fees vary by payment method and country and are not part of Openevent's commission.

6.4 Refunds and chargebacks.

Refunds and chargebacks are handled directly through your own Stripe Account. Because money flows directly from your customer to your Stripe Account — not via an Openevent-held balance — refunds and chargebacks happen between you, your customer, and Stripe. Openevent is not a party to them, has no role in approving or processing them, and assumes no responsibility for the underlying transaction.

This is a deliberate design choice. Most ticketing platforms hold your payouts for thirty days or longer, specifically so they can absorb refunds before passing the money on. Openevent does not hold your payouts. Stripe settles them to you on its own payout schedule (typically two business days in Switzerland and Europe), and you keep that cash flow.

Openevent's 1% commission on a refunded or charged-back transaction is not returned to you, because the commission was already settled to Openevent's own account at the time of the original payment. Stripe's own fees on refunds and chargebacks are governed by your direct agreement with Stripe.

Where the End User contract is governed by the Default Ticket Terms (see Section 3.3), refund eligibility on event cancellation, postponement, or material change follows those terms; you remain the party responsible for executing the refund through your Stripe Account.

6.5 Taxes.

You are responsible for your own taxes, and by using the Service you confirm that you comply — and will continue to comply — with all tax laws applicable to your business and your events, including registration, collection, reporting, and remittance obligations in every country where you operate. Because our customers run events worldwide, tax determination on your own sales sits with you and your advisors, not with Openevent.

For customers based in Switzerland, our prices are quoted exclusive of Swiss VAT. Where Swiss VAT applies, we add it to your invoice at the statutory rate.

For customers established in the European Union, where the Service is supplied as a taxable digital service to a business customer, our invoices are issued without EU VAT and the customer is responsible for accounting for VAT in its country of establishment under the reverse-charge mechanism (Article 196 of Council Directive 2006/112/EC). You must provide a valid EU VAT identification number at the time of order, and you confirm that you are acquiring the Service for business purposes.

For customers established outside Switzerland and outside the European Union, our invoices are issued net of any local sales tax, VAT, GST, or similar tax, and any such tax due in your country is your responsibility.

6.6 Changes to fees.

We may change our fees, including the commission rate, with at least 30 days' written notice (email or in-product). New fees apply only to transactions processed after the effective date of the change. If you do not accept a fee change, you may terminate your account before the effective date (see Section 13).

If you have a separate written agreement with Openevent — for example a signed individual agreement, partnership agreement, or enterprise contract — the pricing terms in that agreement always take precedence over this Section. A general fee update under this Section does not modify or override the pricing we have specifically agreed with you in that agreement.

6.7 The early-customer promise.

If you signed up during our beta, you don't lose your pricing when we exit beta. The 1% commission — and the per-transaction minimums, or the absence of a minimum for POS — stays the same for at least 12 months after Openevent exits beta, regardless of any general fee changes under Section 6.6.

We're a small team, and you're part of how we get this right. The trust you place in Openevent during beta means something to us, and we want to say so on the record: we owe more to our early customers than a contract can capture. If anything about pricing, terms, or the Service ever feels off, write directly to river@openevent.io.

6.8 Currency.

Our default invoicing currency is CHF. For customers outside Switzerland, we will invoice in your local currency where reasonably practicable — typically EUR, GBP, USD, or another major freely convertible currency supported by our billing and banking partners. Where a conversion is required, we apply the reference exchange rate published by the Swiss National Bank on the invoice date, and any bank or FX fees on your side are for your account.

6.9 Late payment on invoiced amounts.

Where Openevent issues an invoice to you — for example, under an individual agreement, a partnership agreement, or for services billed outside the Stripe Connect commission flow — undisputed amounts not paid within thirty (30) days of the invoice date bear interest at the statutory default rate under Article 104 of the Swiss Code of Obligations (currently 5% per annum). Openevent may charge reasonable reminder fees not exceeding CHF 25 per justified reminder. This Section does not apply to the 1% commission collected at settlement under Section 6.2, which is netted at the point of payment and does not give rise to a separate invoice.

6.10 Bypassing Openevent's payment rails.

The 1% commission in Section 6.2 reflects the value of the entire Service — the ticket pages, offers, invoices, membership pages, point-of-sale, and the related infrastructure used to acquire, present, and confirm a sale, not only the payment step. Where you use any feature of the Service to generate, present, organise, market, or otherwise facilitate a sale, you must process the resulting payment through the Stripe-based infrastructure provided by the Service. You must not use Openevent's features in combination with an external payment processor, an external invoicing tool, or any other off-platform payment route in a way that bypasses the Stripe Connect application-fee mechanism through which our commission is collected.

Where Openevent can demonstrate, by reference to platform records (for example, ticket links generated, offers created, scan or check-in data, POS sessions, or CRM activity), that a sale was substantively facilitated by your use of the Service but the payment was routed outside Stripe in breach of the preceding paragraph, Openevent reserves the right to invoice the 1% commission (with the minimums set out in Section 6.2) on those sales as a contractual entitlement. Such invoices are payable on the terms in Section 6.9. We will apply this Section proportionately and in good faith, and will normally discuss observed patterns with you before issuing an invoice, except where the bypassing appears systematic or in bad faith.

6.11 Passing through third-party usage costs.

Some features of the Service rely on third-party providers whose pricing scales with usage — for example, email delivery, AI API calls, SMS, or telephony. Our standard pricing in this Section 6 is designed to cover the typical use of these features by an event business.

If your use of a particular feature causes Openevent to incur materially higher third-party costs than is typical — for example, because you send tens of thousands of marketing emails in a month, or generate a very high volume of AI requests — we may pass the incremental third-party cost through to you. Where we do, we will: (i) give you at least 30 days' written notice showing the usage we are seeing and the per-unit cost being passed through; (ii) charge at our actual cost, with no Openevent margin; and (iii) apply the pass-through prospectively only. You may reduce your usage, change configuration, or terminate your account under Section 13.1 before the pass-through takes effect.

This Section is here for the small minority of customers whose use of a specific feature creates a material cost on Openevent's side. We have no interest in generating unnecessary charges; this clause exists solely to protect against disproportionate cost exposure on either side. We don't expect to apply it for typical event-business usage, and where we do, we will discuss it with you in good faith before any pass-through takes effect.

6.12 Stripe Connect — direct relationship.

By processing payments through the Service, you acknowledge and accept the Stripe Services Agreement and the Stripe Connected Account Agreement directly with Stripe, including Stripe's Restricted Business List as updated from time to time. Your eligibility to use the Service for Processed Payments is conditional on your acceptance of, and continued compliance with, those Stripe agreements. Stripe may suspend or terminate your Stripe Account independently of these Terms; where that occurs, your ability to process Processed Payments through the Service is paused or ended accordingly.

7. Your data

7.1 You own your data.

You retain all rights in Customer Data. Openevent does not claim ownership of Customer Data.

7.2 You grant us a license to run, improve, and grow the Service.

You grant Openevent a worldwide, non-exclusive, royalty-free, sub-licensable (to Sub-Processors only) license to host, store, transmit, process, display, back up, copy, and otherwise use Customer Data:

• to provide, secure, support, improve, develop, and grow the Service for you and for Openevent's customers generally;
• to operate and grow Openevent's business in good faith, including customer success, product development, internal analytics, security analytics, marketing analytics, and other operational purposes that we reasonably believe contribute to the success of the Service and its customers (including purposes that we may identify in the future and that are consistent with the spirit of these Terms);
• to communicate with you, the Customer, about the Service and about Openevent — including product updates, new features, security and account messages, and marketing communications about Openevent (you may opt out of non-essential marketing communications at any time); and
• to comply with applicable law.

We will exercise these rights in good faith and will not use Customer Data in ways that we reasonably believe would harm the legitimate interests of the Customer. This Section 7.2 does not authorise Openevent to send marketing or other non-essential communications directly to your End Users on Openevent's own behalf; any such communications are subject to Section 3.3 and to the End User consent obtained by you.

This license terminates when your account is closed, subject to the deletion and retention timelines in Section 14.

7.3 Data residency.

Customer Data is hosted by our database Sub-Processor (Supabase) in the Zurich region — physically in Switzerland. Customer Data leaves Swiss servers only when payments are processed by Stripe or when AI Features handle a request. See Section 9 for the full Sub-Processor list and Section 10 for AI-specific terms.

7.4 Encryption.

Customer Data is encrypted at rest (AES-256) and in transit (TLS), at the infrastructure level provided by our Sub-Processors.

7.5 Aggregated and anonymised data.

Openevent may create aggregated and irreversibly anonymised data sets derived from Customer Data — for example, usage statistics, performance metrics, error rates, and feature adoption. Such aggregated data is owned by Openevent and may be used for any lawful business purpose, including product improvement and reporting, provided that it cannot be reasonably linked back to you, your account, your End Users, or any identifiable individual.

7.6 Backups are your responsibility too.

Openevent maintains backups of Customer Data as part of normal infrastructure operation. You remain responsible for keeping your own copies of any Customer Data that is critical to your business.

7.7 Personnel access.

Members of the Openevent team may access Customer Data as necessary to operate, support, secure, debug, troubleshoot, and improve the Service, to investigate suspected violations of Section 8, and to comply with applicable law. All Openevent personnel are bound by written confidentiality obligations no less protective than Section 18. Access is logged and limited to personnel with a legitimate need to know. Openevent does not sell Customer Data, and personnel access is not used to send marketing communications to your End Users.

8. Acceptable use

8.1 Prohibited activities.

You will not, and will not allow anyone using your account to:

• Use the Service to run, promote, or process payments for events that are illegal in the event's jurisdiction.
• Use the Service to promote violence, discrimination, hate speech, harassment, or content that is unlawful under Swiss criminal law (including Article 261bis of the Swiss Criminal Code).
• Use the Service for fraud, money laundering, financing of terrorism, scalping by automated means, or any activity prohibited by anti-money-laundering, sanctions, or financial-crime laws.
• Use the Service for events that require regulated licences (for example gambling, alcohol service without a permit, or events subject to professional licensing) without holding all such licences in good standing.
• Reverse-engineer, decompile, scrape (outside of our published APIs), interfere with rate limits, attempt to gain unauthorised access to other tenants' data, or otherwise probe or attack the Service.
• Introduce malware, viruses, or harmful code to the Service.
• Send spam, unsolicited bulk communications, or messages that violate applicable email or telecommunications law to End Users through the Service.
• Use AI Features to generate illegal, defamatory, fraudulent, deceptive, sexually explicit involving minors, or otherwise prohibited content; or to make automated decisions with legal or similarly significant effect on a person without meaningful human review (see Section 10).
• Resell, sublicense, or operate the Service as a competitive offering without Openevent's prior written consent.
• Use any feature of the Service that generates, presents, or facilitates a sale — including ticket pages, offer pages, invoice pages, membership pages, POS, or related infrastructure — while routing the resulting payment through a payment processor or invoicing system other than the Stripe-based infrastructure provided by the Service. Examples: generating a ticket link in Openevent but collecting payment off-platform; issuing an invoice through the Service but processing the payment through an external invoicing tool; creating a membership offer in Openevent and charging via your own payment widget. Openevent's enforcement remedy for this prohibition is set out in Section 6.10.
• Misrepresent your event, venue, or affiliation — including listing events you are not authorised to sell tickets for, impersonating another organiser, artist, or venue, or using the Service to sell tickets to events that do not exist, are not confirmed, or are materially different from how they are described to the buyer.
• Hide, drip, or off-load fees — including advertising a ticket or membership price that does not include all mandatory fees, charging additional amounts at the door that were not disclosed at purchase, or using the Service to take a deposit while collecting the balance off-platform in a way that obscures the true total price from the buyer.
• Use the Service to acquire tickets in violation of a quantity limit, queue rule, or anti-bot measure of another platform; to circulate, sell, or list counterfeit or duplicated tickets; or to facilitate secondary-market resale of tickets above face value through the Service without our prior written consent.
• Materially change an event after tickets are sold (artist, headline act, date, venue, or capacity) without promptly notifying affected ticket-holders and offering a refund where required by your own published terms or applicable consumer law; or continue selling tickets to an event you know to be cancelled, postponed indefinitely, or unlikely to take place.
• Use End User personal data collected through the Service (including attendee lists, scan logs, POS-loyalty profiles, and CRM records) for any purpose unrelated to delivering the event, the membership, or the service the End User purchased — including transfer or sale to third parties — except with a separate, valid legal basis disclosed to the End User in your privacy notice.
• Use the Service to issue tickets, scan attendees in, or process POS sales in a way that knowingly exceeds the licensed capacity of the venue, bypasses fire-safety or crowd-control limits, or evades age-verification controls for age-restricted events (including 16+/18+ alcohol service and adult-only nightclub admission).
• Use the Service — including its POS, cash-drawer, comp-ticket, or guest-list features — to suppress, under-report, or otherwise evade any door tax, entertainment tax, billet tax, VAT, social-insurance contribution, or cash-transaction reporting threshold that applies to your event or venue.
• Use the Service's guest-list, door, membership, or POS features to refuse entry to or differently price End Users on the basis of race, ethnic origin, religion, gender, sexual orientation, gender identity, disability, or any other protected characteristic, except where a lawful, proportionate, and documented basis exists (such as a private members' policy permitted by Swiss law).

8.2 Compliance with applicable law.

You will comply with all laws applicable to your business, your events, and your use of the Service — including data protection, consumer protection, tax, anti-money-laundering, licensing, health and safety, and any laws specific to the events you run.

You warrant that you, your directors, your beneficial owners, and your authorised users are not listed, owned, or controlled by any party listed under applicable sanctions regimes (including those administered by the Swiss SECO, the European Union, the United Kingdom, and the United States Office of Foreign Assets Control), and that you will not use the Service to provide services to any sanctioned party or in any sanctioned territory.

8.3 We may investigate and act on suspected violations.

We may investigate suspected violations of this Section, including by reviewing reports from End Users and by examining account activity. We may take any action we reasonably consider appropriate, including suspension or termination under Section 13.

8.4 Event content rights and licences.

You warrant that you hold all rights, licences, and permissions required for any music performed, broadcast, or streamed at your events (including SUISA, GEMA, PRS, or equivalent collecting-society licences), and for the use of any performer's name, image, likeness, or recorded performance in connection with the Service. Where applicable Swiss or local law requires registration or reporting of music use, that registration and reporting is your responsibility.

9. Third-party services and Sub-Processors

9.1 The Service depends on third parties.

Some of the Service is provided through third-party Sub-Processors. We list every Sub-Processor that processes Customer Data on the Sub-Processor List published at openevent.io/trust. As of the effective date of these Terms, the Sub-Processors are:

• Supabase — database and file storage; hosted in the Zurich region (Switzerland).
• Stripe — payment processing; you contract directly with Stripe.
• Anthropic — AI Features (Claude API).
• OpenAI — AI Features (OpenAI API).
• Resend — transactional email delivery (sign-up confirmations, password resets, system notifications).

Openevent uses other AI tools and third-party services to operate its internal business (such as marketing analytics, customer outreach, and internal productivity). These do not process Customer Data and are not Sub-Processors.

9.2 Notice of new Sub-Processors.

We will publish updates to the Sub-Processor List at openevent.io/trust. Where a new Sub-Processor materially changes how Customer Data is processed, we will give you at least 30 days' prior notice before the new Sub-Processor begins processing Customer Data. If you reasonably object to the new Sub-Processor, you may terminate your account before the new Sub-Processor begins processing.

9.3 Third-party terms apply.

Where Sub-Processors or other third-party services have their own terms — for example Stripe Connected Account Agreement, Google or Microsoft connected-inbox terms, Notion connector terms — those terms apply to your use of the integrated functionality, in addition to these Terms.

9.4 We are not liable for third-party outages.

Openevent uses commercially reasonable diligence in selecting and overseeing Sub-Processors but is not responsible for outages, errors, or actions of third parties beyond our reasonable control (see Section 21).

10. AI features

10.1 How AI fits into the Service.

Only a few parts of the Service use AI. We never use AI silently — wherever an AI Feature is at work, it is clearly identified in the product, and you choose whether to turn it on and where to use it. Because AI Features are opt-in and visible, the obligations in this Section 10 that relate to disclosing AI to your End Users apply only where you actually use AI Features. If you do not use AI Features, you have no AI-related obligations to your End Users under these Terms.

10.2 What the AI does.

Parts of the Service use third-party large language models — provided by the AI Sub-Processors listed in Section 9.1 — to help you with tasks like triaging inbound enquiries, drafting replies, generating content, classifying messages, summarising activity, and building a knowledge base from your venue's public website (the AI Features). To produce these results, content you submit, content that arrives in your connected inbox, and the relevant context from your account (the Inputs) is transmitted to those AI Sub-Processors solely to generate the requested AI Output.

10.3 No training.

Openevent does not use Customer Data to train any AI model. Our AI Sub-Processors are contractually prohibited from using Customer Data to train, retrain, or fine-tune their models under their commercial API terms.

10.4 AI Outputs are not verified.

AI Outputs are generated probabilistically and may be inaccurate, incomplete, out of date, biased, or fabricated — including invented names, dates, prices, or quotes. You are responsible for reviewing AI Outputs before sending them to a third party, posting them publicly, or relying on them to make a business decision. We do not warrant the accuracy, completeness, or fitness for any particular purpose of AI Outputs, and AI Outputs are provided "as-is" and "as-available" notwithstanding any other provision of these Terms.

When AI Outputs are inaccurate, the cause is usually missing or incomplete context — not a problem with your data. Your data is stored in our database, which is a separate system from the AI Features and remains secure regardless of any individual AI Output.

10.5 Your obligations to your End Users where you use AI Features.

Where you use AI Features, and where required by applicable law (including Article 50 of the EU AI Act and the Swiss revFADP), you must tell your End Users that AI is used to triage messages and draft replies on your behalf, before any AI-generated communication is sent. You must not use AI Features to make automated decisions that produce legal or similarly significant effects on an individual without meaningful human review. You must not use AI Features for medical, legal, life-safety, eligibility, employment, or credit decisions, or any other decision that materially affects an individual's rights or wellbeing without human review. You will not use AI Features for any practice prohibited under Article 5 of the EU AI Act, including social scoring, exploitation of vulnerabilities, real-time remote biometric identification in public spaces, or inference of sensitive categories from biometric data.

10.6 Your responsibility for outputs.

You remain fully responsible for any reply, document, message, ticket, invoice, or other artefact that leaves your account, regardless of whether it was drafted by AI Features. Configuring the appropriate level of human review for your use case is your responsibility — Openevent provides the tooling; you choose the configuration.

10.7 Input restrictions.

You will not submit to the AI Features any Inputs that you do not have the right to submit, including Inputs that contain personal data of third parties processed without a lawful basis, third-party confidential information you do not have permission to share, or content prohibited by Section 8.

10.8 Output ownership.

As between you and Openevent, you own the AI Outputs generated for your account, to the extent that AI Outputs are eligible for ownership under applicable law. Openevent makes no warranty that AI Outputs are unique, original, or non-infringing — the same or similar outputs may be generated independently for other customers.

10.9 No responsibility for AI Sub-Processors.

AI is moving fast. We select our AI Sub-Processors in good faith and use them under their commercial API terms, but we cannot predict or control how they evolve. To the maximum extent permitted by law, Openevent is not responsible for: the behaviour of any AI Sub-Processor or its models; the accuracy, completeness, or fitness of AI Outputs (see Section 10.4); changes to model capabilities, pricing, availability, or terms made by an AI Sub-Processor; outages, errors, or actions of AI Sub-Processors (see Section 9.4 and Section 21); or decisions an AI Sub-Processor makes about its own services. Where an AI Sub-Processor changes in a way that materially affects the Service, we will handle it under Section 9.2 (Sub-Processor changes) and, where applicable, Section 20 (changes to the Service and these Terms). This Section 10.9 does not affect Openevent's data-protection responsibilities as a processor under Section 19 and any executed Data Processing Agreement, including its responsibilities for the engagement and oversight of Sub-Processors under Article 28 GDPR and Article 9 revFADP. Nothing in this Section excludes liability that cannot be excluded under Swiss mandatory law (Mandatory Law Carve-Back).

11. Intellectual property

11.1 Openevent's IP.

Openevent retains all right, title, and interest in and to the Service, including all software, documentation, branding, design, look and feel, and all related intellectual property. Nothing in these Terms grants you any right or licence to use Openevent's trademarks, logos, or branding except as expressly permitted in writing.

11.2 Your IP.

You retain all right, title, and interest in Customer Data. The license you grant Openevent is set out in Section 7.

11.3 Feedback.

If you provide feedback, suggestions, ideas, or feature requests about the Service (collectively, Feedback), you grant Openevent a perpetual, irrevocable, worldwide, royalty-free, sub-licensable, and transferable licence to use, modify, and exploit the Feedback for any purpose, without attribution or compensation. Feedback is not Confidential Information.

11.4 No implied licences.

Except for the licences expressly granted in these Terms, no party grants the other any rights, by implication, estoppel, or otherwise.

11.5 Customer identification and references.

While you are a Customer of Openevent, you grant Openevent a worldwide, non-exclusive, royalty-free, non-sublicensable (except to Openevent's agencies, contractors, and platforms acting on our behalf) licence to use your name, logo, and trademarks to identify you as a Customer of Openevent, solely for the following purposes (together, Tier 1 Uses):

• listing you on Openevent's website (including any customer-logos strip or "Customers" page);
• including you in sales materials, pitch decks, and investor presentations;
• mentioning you in conference talks, blog posts, social media, and newsletters; and
• making general factual statements that you are a Customer of Openevent (for example, "X is a customer of Openevent" or "We work with X").

We will use your logo and trademarks in line with any reasonable brand guidelines you have shared with us in writing, and we will not modify your marks except for proportionate resizing and standard layout.

Separate approval for endorsements and case studies. The licence above does not cover, and we will obtain your separate prior written approval (email is sufficient) before publishing: (a) any quoted endorsement, testimonial, or statement attributed to you or to a named individual at your organisation; (b) any case study, customer story, or content that describes specific outcomes, metrics, or results you have achieved with Openevent; (c) any press release that names you; and (d) any video or photo testimonial. We will not make claims about your specific results, business outcomes, or experience with Openevent without your approval under this paragraph.

Opt-out. You may opt out of Tier 1 Uses at any time by emailing info@openevent.io. The opt-out is effective on receipt. We will stop new Tier 1 Uses immediately and will remove your name and logo from materials in active circulation (such as the Openevent website and current pitch decks) within 30 days. The opt-out does not require us to alter, recall, or unpublish fixed historical media that was already published before we received your opt-out — such as recorded conference talks, printed materials already distributed, archived blog posts, dated newsletters, or investor materials previously delivered. Approvals you have given under the separate-approval paragraph above remain valid for the materials they covered unless you withdraw them in writing.

Ownership. Nothing in this Section 11.5 transfers ownership of your name, logo, or trademarks to Openevent, and Openevent acquires no goodwill in your marks. The licence in this Section 11.5 terminates when these Terms terminate, except that Openevent may continue to use materials already in circulation at termination subject to the 30-day wind-down and historical-media rules above.

11.6 Multi-tenant Service.

The Service is operated as a multi-tenant platform. Features developed or improved during your use of the Service — whether based on your feedback, your usage patterns, or otherwise — remain part of the Service and are available to all Openevent customers. Nothing in these Terms grants you exclusivity over any feature, integration, or improvement, except as expressly set out in a signed individual agreement.

12. Service availability and support

12.1 Best-efforts availability.

Openevent uses commercially reasonable efforts to keep the Service available. During the beta period, no service level agreement applies, and Openevent does not commit to any specific uptime or response-time targets.

12.2 Maintenance.

We may perform scheduled maintenance with reasonable advance notice where practical, and emergency maintenance without notice where necessary to protect the Service, Customer Data, or our infrastructure.

12.3 Support.

Support is provided through in-product chat and the contact addresses in Section 24, on a best-effort basis during normal Swiss business hours. We may offer paid premium support in the future under separate terms.

12.4 Emergency support during live events.

Even outside normal Swiss business hours, Openevent maintains a year-round, 24/7 emergency contact channel for situations where one of your live events is actively at risk — for example, a critical issue with ticketing, payments, or check-in during an event that is currently running. When you reach us through this channel, a human will respond and will use commercially reasonable efforts to help. We do not promise a specific response time, a specific resolution time, or that any particular issue will be solved — only that someone will be working on it and doing their best. This Section is informational; it does not constitute a service level agreement and does not alter the warranty and liability provisions in Sections 12.1, 15, and 16.

13. Suspension and termination

13.1 You may terminate any time.

You may terminate your use of the Service and close your account at any time, by following the in-product process or by emailing us at the address in Section 24. There is no minimum term and no early-termination fee.

13.2 We may suspend or terminate for cause.

We may suspend or terminate your account, immediately and with or without notice, if we reasonably believe that:

• You have materially breached these Terms.
• You have violated Section 8 (Acceptable Use).
• Your use of the Service creates a security, privacy, legal, or financial risk to Openevent, other customers, or End Users.
• A Sub-Processor or law-enforcement authority requires us to do so.
• You have failed to pay an undisputed invoice when due and have not cured the failure within 14 days of written notice.
• You become insolvent, file for bankruptcy, or cease to operate.

Where we suspend an account rather than terminate it, we will limit the suspension to what is reasonably necessary, and lift the suspension when the cause is resolved.

13.3 We may terminate for convenience.

We may terminate your account for convenience with at least 30 days' written notice.

13.4 During beta — additional termination right.

During the beta period, Openevent may suspend or terminate any account with 14 days' written notice for any reason.

14. Effect of termination

14.1 Data export window.

For 30 days after termination, you may export your Customer Data using the in-product export tools or by request. After the 30-day window, we will delete Customer Data from our production systems within 60 days, and from backups within 180 days, subject to any retention required by law (for example, tax records under the Swiss Code of Obligations).

14.2 Outstanding fees.

Any commission and fees accrued but not yet settled at the time of termination remain due. Stripe payouts continue per your direct Stripe agreement.

14.3 Surviving sections.

The following sections survive termination of these Terms: 1 (About these Terms), 2 (Definitions), 3.2 (What Openevent is not), 3.3 (Your obligations to your End Users), 6.4 (Refunds and chargebacks), 6.5 (Taxes), 6.9 (Late payment on invoiced amounts), 6.10 (Bypassing Openevent's payment rails), 6.11 (Passing through third-party usage costs), 6.12 (Stripe Connect — direct relationship), 7.1 (You own your data), 7.5 (Aggregated and anonymised data), 8 (Acceptable use), 10.3 (No training), 10.4 (AI Outputs are not verified), 10.6 (Your responsibility for outputs), 10.8 (Output ownership), and 10.9 (No responsibility for AI Sub-Processors) — with respect to AI Outputs generated before termination, where applicable, 11 (Intellectual property), 14 (Effect of termination), 15 (Warranties and disclaimers), 16 (Limitation of liability), 17 (Indemnification), 18 (Confidentiality), 19 (Privacy and data protection), 21 (Force majeure), 22 (Miscellaneous), 23 (Governing law and jurisdiction), and 24 (Contact).

15. Warranties and disclaimers

15.1 Mutual authority warranty.

Each party warrants that it has the legal authority to enter into and perform these Terms.

15.2 Service warranty during beta.

Because Openevent is currently in beta, the Service is provided "as-is" and "as-available," without any warranty of any kind, express or implied. Openevent does not warrant that the Service will be uninterrupted, error-free, secure, accurate, timely, complete, free from viruses, or suitable for any particular purpose. AI Outputs are subject to the additional disclaimer in Section 10.4.

15.3 Disclaimer of implied warranties.

To the maximum extent permitted by law, Openevent disclaims all implied warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy of AI Outputs, and uninterrupted service.

15.4 No certifications claimed.

Openevent does not claim any third-party certification of its own. Where the Service relies on certified Sub-Processors (for example, Stripe's PCI DSS Level 1 certification, or Supabase's SOC 2 Type 2 certification), the relevant certifications are held by those Sub-Processors and not by Openevent.

15.5 Mandatory Law Carve-Back.

Nothing in this Section excludes or limits any warranty or liability that cannot be excluded or limited under Swiss mandatory law, including liability for gross negligence or intent under Article 100 of the Swiss Code of Obligations.

16. Limitation of liability

16.1 No indirect or consequential damages.

To the maximum extent permitted by law, neither party will be liable for any indirect, special, incidental, consequential, exemplary, or punitive damages; for loss of revenue, profits, savings, business, goodwill, or anticipated revenue; for business interruption; or for loss, corruption, or unauthorised disclosure of data — whether arising in contract, tort, statute, or otherwise, and whether or not the party was advised of the possibility of such damages.

16.2 Aggregate cap.

Openevent's total aggregate liability arising out of or in connection with the Service and these Terms is capped at the greater of:

• the total fees paid by you to Openevent in the 12 months preceding the first event giving rise to the liability; or
• CHF 500.

16.3 Beta-Features cap.

For liability arising out of or in connection with Beta Features, Openevent's total aggregate liability is capped at CHF 1,000, regardless of Section 16.2.

16.4 Excluded claims.

The caps in Sections 16.2 and 16.3 do not apply to:

• Liability that cannot be limited under Swiss mandatory law (Mandatory Law Carve-Back), including liability for gross negligence or intent.
• A party's payment obligations under Section 6.
• A party's indemnification obligations under Section 17.
• A party's breach of Section 18 (Confidentiality).

16.5 Essential purpose.

The limitations in this Section apply notwithstanding any failure of essential purpose of any limited remedy.

17. Indemnification

17.1 You indemnify Openevent.

You will defend Openevent against any third-party claim, action, demand, or proceeding (each, a Claim) brought against Openevent by an End User, attendee, supplier, regulator, or other third party, and will indemnify Openevent against all damages, costs, fines, settlements, and reasonable legal fees finally awarded or settled, to the extent the Claim arises out of:

• Your events, including cancellation, postponement, attendee injury, attendee dissatisfaction, refund disputes, or any service or good you sold through the Service.
• Customer Data you submit, including any claim that uploaded text, images, audio, video, music, performer likeness, or trademark infringes a third party's rights or was processed unlawfully.
• Your violation of Section 8 (Acceptable Use), Section 10 (AI features), or applicable law.
• Your failure to provide your End Users with the terms, refund policy, privacy notice, or AI-use disclosure required by Section 3.3 and Section 10.5, including any claim arising from the application of the Default Ticket Terms as a fallback under Section 3.3.
• Your tax, licensing, anti-money-laundering, or consumer-protection obligations as the seller and merchant of record.

17.2 Openevent indemnifies you.

Openevent will defend you against any Claim brought against you to the extent the Claim alleges that the Service, as used by you in accordance with these Terms, directly infringes a third party's intellectual property rights, and will indemnify you against damages and reasonable legal fees finally awarded or settled. This obligation does not apply to Claims arising from: Customer Data; AI Outputs; your combination of the Service with anything not provided by Openevent; your modification of the Service; or your use of the Service in violation of these Terms.

17.3 Procedure.

The party seeking indemnification will: (a) promptly notify the indemnifying party in writing of the Claim; (b) give the indemnifying party sole control of the defence and settlement, provided that no settlement may admit liability of, or impose any non-monetary obligation on, the indemnified party without its prior written consent; and (c) provide reasonable cooperation at the indemnifying party's expense.

17.4 Sole remedy.

The remedies in this Section are the sole and exclusive remedies of the parties for third-party Claims of the kinds described.

18. Confidentiality

18.1 Definition.

Confidential Informationmeans any non-public information disclosed by one party to the other in connection with the Service that is marked confidential or that a reasonable recipient would understand to be confidential, including Customer Data and Openevent's non-public technical, security, and product information.

18.2 Exclusions.

Confidential Information does not include information that the recipient can demonstrate: (a) is or becomes generally available to the public other than by the recipient's breach; (b) was rightfully in the recipient's possession before disclosure; (c) is rightfully obtained from a third party without restriction; or (d) is independently developed without use of the discloser's Confidential Information.

18.3 Obligations.

Each party will: (a) use Confidential Information only to perform its rights and obligations under these Terms; (b) protect it with at least the same degree of care it uses for its own confidential information, and in any event with no less than reasonable care; and (c) not disclose Confidential Information to any third party except to its employees, contractors, advisers, and Sub-Processors who need to know and are bound by confidentiality obligations no less protective than this Section.

18.4 Compelled disclosure.

A party may disclose Confidential Information to the extent legally required, provided that, where lawful, it gives the other party prompt notice and reasonable cooperation to seek protective treatment.

18.5 Survival.

The obligations in this Section survive for three (3) years after termination of these Terms, and indefinitely with respect to trade secrets.

19. Privacy and data protection

19.1 Privacy Policy.

Our processing of personal data is described in our Privacy Policy at openevent.io/privacy. The Privacy Policy is part of these Terms by reference.

19.2 Controller / processor roles.

For personal data of your End Users (such as attendees, clients, members, and staff) that you upload to or generate through the Service, you are the data controller and Openevent is the data processor. For personal data of your own account team (such as your administrators and users of the Service), Openevent is the data controller for its own purposes (account management, security, billing, support) and you are the controller for your team's own data.

19.3 Data Processing Agreement.

For customers who require a written Data Processing Agreement, including for compliance with Article 28 GDPR and Article 9 revFADP, contact us at the address in Section 24 and we will provide our standard DPA. The DPA, when executed, takes precedence over conflicting provisions of these Terms with respect to the processing of personal data.

19.4 International transfers.

Customer Data is hosted in Switzerland (see Section 7.3). Limited transfers to other countries occur when Sub-Processors located outside Switzerland process Customer Data — currently Stripe (global, with EU/CH entity for billing), Anthropic (US), OpenAI (US), and Resend (US). Where required, such transfers are subject to appropriate safeguards including the EU Standard Contractual Clauses with the Swiss FDPIC addendum, the Swiss–US Data Privacy Framework, or other lawful transfer mechanism.

19.5 Security incidents.

If Openevent becomes aware of a personal data breach affecting Customer Data, we will notify you without undue delay and provide reasonable assistance with your own notification and remediation obligations.

19.6 Compliance posture.

Openevent is designed to support compliance with the EU General Data Protection Regulation (GDPR) and the revised Swiss Federal Act on Data Protection (revFADP / nDSG). Openevent does not hold any data-protection certification in its own name; we rely on the certifications of our Sub-Processors as set out at openevent.io/trust.

19.7 Organiser use of attendee data.

You may use personal data of your End Users only for purposes directly related to operating the event or relationship for which the data was originally collected — admission, ticketing, event communications, refunds, safety, and similar event-execution purposes. Reuse of attendee data for marketing (including marketing of other events), profiling, sale or licensing to third parties, or any purpose beyond the original collection purpose requires a separate lawful basis under applicable data-protection law (typically the End User's prior, informed, and specific consent). This restriction is independent of, and does not limit, your wider obligations as data controller under the GDPR, the revFADP, or any other applicable law. Openevent may suspend access under Section 13.2 if it becomes aware of a material breach of this Section.

20. Changes to the Service and the Terms

20.1 Changes to the Service.

We may add, modify, or remove features of the Service at any time, particularly during the beta period. We will use commercially reasonable efforts to give you reasonable notice of material changes that adversely affect your use of the Service.

20.2 Changes to these Terms.

We may update these Terms from time to time. Where a change is material, we will give you at least 30 days' prior notice by email or in-product notification before the change takes effect. Material changes include changes to fees (Section 6.6), liability (Section 16), data handling (Sections 7 and 19), AI Features terms (Section 10), or governing law (Section 23).

Continued use of the Service after the effective date of the change constitutes acceptance. If you do not accept a material change, you may terminate your account before the effective date in accordance with Section 13.1.

20.3 Non-material updates.

Non-material updates, including clarifications, typographical corrections, formatting changes, and updates to the Sub-Processor List (which is governed by Section 9.2), may be made without advance notice and take effect when published.

20.4 Version and effective date.

The effective date and version number of the current Terms are displayed at the top of this document. Prior versions are available on request.

21. Force majeure

Neither party will be liable for any delay or failure to perform under these Terms (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, acts of war or terrorism, pandemics, civil unrest, governmental actions, regulatory restrictions, internet or utility outages, telecommunications failures, denial-of-service attacks, labour disputes, or outages, errors, or actions of Sub-Processors and third-party services (including Stripe, Supabase, Anthropic, OpenAI, and Resend).

The affected party will give prompt notice and use commercially reasonable efforts to resume performance. If a force majeure event continues for more than 60 consecutive days, either party may terminate these Terms on written notice.

22. Miscellaneous

22.1 Entire agreement.

These Terms, together with the Privacy Policy, the Sub-Processor List, and any individual agreement signed between the parties, constitute the entire agreement between the parties with respect to the Service and supersede all prior agreements, proposals, and communications.

22.2 No waiver.

A failure or delay in enforcing any right under these Terms is not a waiver of that right. A waiver is effective only in writing and only for the matter waived.

22.3 Severability.

If any provision of these Terms is held unenforceable, the remaining provisions remain in full force. The parties will replace the unenforceable provision with an enforceable provision that most closely reflects the original intent.

22.4 Assignment.

You may not assign these Terms or transfer your account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganisation, or sale of substantially all our assets, on written notice to you. Where the assignment is to a party outside the MORE LIFE Hospitality group of companies, you may terminate these Terms for convenience within 30 days of receiving the assignment notice, by written notice to the contact address in Section 24. Termination under this Section does not affect any fees already accrued or transactions already settled. A transfer to a Successor Entity is additionally governed by Section 22.11.

22.5 Notices.

Notices to Openevent must be sent to the contact email in Section 24. Notices to you will be sent to the email address in your account record. Notices are deemed received on the next business day after sending.

22.6 Independent contractors.

The parties are independent contractors. These Terms do not create any agency, partnership, joint venture, fiduciary, or employment relationship.

22.7 No third-party beneficiaries.

These Terms are for the benefit of the parties only and create no rights in favour of any third party, including End Users.

22.8 Headings.

Headings are for convenience only and do not affect interpretation.

22.9 Counterparts and electronic signatures.

These Terms may be accepted electronically. Electronic acceptance has the same effect as a handwritten signature.

22.10 Language.

These Terms are written in English. Any translation is provided for convenience only and the English version controls in case of conflict.

22.11 Successor entity and corporate restructuring.

Openevent is an early-stage business currently operated by MORE LIFE Hospitality GmbH. The founders intend, at a future date, to migrate the Service — together with all customer contracts entered into under these Terms — to a dedicated operating entity (a Successor Entity, as defined in Section 2). By accepting these Terms, you give your advance written consent, for purposes of Articles 175 and 176 of the Swiss Code of Obligations and any equivalent local-law requirement, to the transfer of these Terms and of the contractual relationship between you and Openevent to the Successor Entity, on the following conditions:

(a) Adequate jurisdiction. The Successor Entity must be established in Switzerland, the EEA, the United Kingdom, or a country on the FDPIC list of countries providing adequate data protection. If we cannot identify a Successor Entity meeting this condition, the transfer will not proceed under this Section.

(b) 30 days' written notice.We will give you at least 30 days' prior written notice of the transfer (email or in-product), identifying the Successor Entity by legal name, registered office, commercial-register number (or equivalent), and the effective date of the transfer.

(c) Your right to terminate. If you do not wish to continue with the Successor Entity, you may terminate your account under Section 13.1 at any time before the effective date of the transfer, without penalty and without affecting the export and deletion timelines in Section 14.1.

(d) Terms transfer unchanged. On the effective date, the Successor Entity steps into our position under these Terms, the Privacy Policy, the Sub-Processor List, any executed Data Processing Agreement, and any individual agreement we have signed with you. The pricing and all other commitments we have made to you continue unchanged. No re-papering is required, and continued use of the Service after the effective date confirms the transfer.

(e) Data-protection role. The Successor Entity assumes the same controller and processor roles described in Section 19.2 with respect to the same categories of personal data, and the existing Data Processing Agreement continues in force with the Successor Entity as our successor under it. International-transfer safeguards under Section 19.4 remain in place; where the Successor Entity is established outside Switzerland, the corresponding lawful transfer mechanism (EU SCCs with the Swiss FDPIC addendum, the Swiss–US Data Privacy Framework, or another mechanism) will be put in place by the effective date.

(f) Brand and Service continuity. The Openevent name, the Service, and your account, data, configurations, integrations, and Stripe Connect arrangements continue without interruption. Your customer experience does not change.

(g) No other change. This Section 22.11 does not entitle Openevent to vary any other term of these Terms in connection with the transfer; any other change is governed by Section 20.

23. Governing law and jurisdiction

These Terms are governed by the substantive laws of Switzerland, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG).

The parties submit to the exclusive jurisdiction of the Handelsgericht Zürich (Commercial Court of the Canton of Zurich), Switzerland, for any dispute arising out of or in connection with these Terms. Each party waives any objection to venue or forum non conveniens in the Zurich courts.

Before initiating proceedings, the parties will use commercially reasonable efforts to resolve any dispute in good-faith negotiation between authorised representatives for at least 30 days.

24. Contact

Legal entity: MORE LIFE Hospitality GmbH
Address: c/o River Söllner, Bergstrasse 71, 8032 Zürich, Switzerland
Commercial register: CH-020.4.077.109-0 (Handelsregister des Kantons Zürich)
UID: CHE-169.807.993
Contact email for legal and contractual notices: info@openevent.io
Support: info@openevent.io
Privacy contact: info@openevent.io